Delivery & Return

Delivery

Your order is considered placed when the payment is completed. Please note that the items are only shipped after these have been produced. Production time is specified for each item separately under the product description.

 

Rush orders

If you’re in a rush or need your order for a specific date, we recommend that you will contact us by email (kotryna@kunokunui.com) prior to placing your order to make sure we can guarantee your delivery.

 

Delivery in Lithuania. The order is sent by registered mail (free), using LP Express terminals (3€) or using LP Express Courier (5€).

Estimated delivery time is between 1-3 working days.

 

Delivery cost in the European Union is 5€. The order is sent as a registered dispatch via International post service.

Estimated delivery time is up to 7-14 working days.

 

Delivery cost for the rest of the world is 7€. The order is sent as a registered dispatch via International post.

Estimated delivery time is up to 15-30 working days.

 

Express shipping cost is 25 eur. International door to door with FEDEX / DHL / UPS delivered within 3-7 days.

 

Tracking

All orders shipped with tracking code, Once we have dispatched your order, you will be sent a shipping reference or tracking number so you can follow the delivery of your item.

 

Return policy

If you want to return any piece bought from KŪNOKŪNUI please get in touch with us within 7 working days from the delivery date.  

If your product is damaged in transit, please contact us immediately, we will pursue the case with freight forwarders.

If you decide to return the item purchased from KŪNOKŪNUI, your return will be confirmed only if the item is returned in its original condition, unworn and together with its original packaging and certificate where applicable. In case the certificate is not returned its cost will be charged to the customer as well as any additional replacement cost for packaging and any other collateral material. Please note that if the items returned is not faulty the delivery costs are non-refundable. The cost will vary depending on the country where the item is dispatched from as well as the value of the item.

All returns are subject to verification and authentication by KŪNOKŪNUI. Purchased items with any element of personalization, engraving, bespoke items, designs by or for the client cannot be returned.

KŪNOKŪNUI is not be responsible for any loss or damage of return shipments. We cannot be held liable for any loss or damage you may suffer as a result of your return or late delivery or cancellation of your order, so we advise that you retain all proof of posting documentation.

If you have any questions regarding your return please contact us via kotryna@kunokunui.com